Refund & Cancellation Policy

Last updated: September 15, 2026

Last updated: March 31, 2026

This Refund & Cancellation Policy applies to all services purchased through influencersBazaar.com, operated by Technobug IT Solutions Pvt. Ltd. (trading as Anic Digital). Please read this policy carefully before placing an order.

1. Nature of Services

influencersBazaar provides influencer marketing services — a service-based offering that involves content creation, social media promotions, and brand collaborations executed by third-party content creators. Due to the nature of these services:

  • Services involve human creative work and coordination between multiple parties
  • Once a creator begins work on an order, the effort cannot be “returned”
  • Results of influencer marketing campaigns are inherently variable and depend on multiple external factors

2. Cancellation Policy

2.1 Cancellation by Brand (Before Work Begins)

Cancellation WindowRefund AmountConditions
Within 24 hours of paymentFull refund (100%)Only if no work has been assigned or started
24-72 hours after payment75% refundIf creator has not begun content creation
After 72 hoursCase-by-case basisSubject to work status and admin review

2.2 Cancellation After Work Has Started

Once a Creator has begun working on the deliverables:

  • No refund is applicable for completed or partially completed work
  • If partial work is done, you may receive partial deliverables at admin discretion
  • The Brand may request a replacement Creator for undelivered portions (subject to availability)

2.3 Cancellation by Creator

  • If a Creator cancels or is unable to fulfill an order, the Brand will receive a full refund or a replacement Creator at no extra cost
  • Repeated cancellations by a Creator may result in profile suspension or removal from the marketplace

2.4 Cancellation by Admin

influencersBazaar reserves the right to cancel any order in the following situations:

  • Suspected fraudulent activity
  • Violation of Terms of Service
  • Creator unavailability or quality concerns
  • Payment verification failure

In such cases, a full refund will be processed.

3. Refund Policy

3.1 Eligible for Refund

  • Order cancelled within 24 hours and no work has begun
  • Creator fails to deliver within the agreed timeline (after reasonable extension)
  • Delivered content is substantially different from the approved campaign brief (subject to admin review)
  • Technical payment errors (duplicate charges, incorrect amounts)
  • Order cancelled by the Platform/Admin

3.2 NOT Eligible for Refund

  • Dissatisfaction with campaign performance metrics (views, likes, engagement) — as these depend on audience behavior and platform algorithms beyond our control
  • Content delivered as per the approved brief but not yielding expected ROI
  • Orders where work has been completed and delivered as agreed
  • Delays caused by the Brand (late approvals, delayed feedback, unclear brief)
  • Account suspension or termination due to policy violations
  • Change of mind after work has been assigned to a Creator

3.3 Refund Process

  1. Submit Request: Email billing@influencersbazaar.com with your order number, reason for refund, and any supporting information
  2. Review: Our team will review the request within 3-5 business days
  3. Decision: You will be notified of the refund decision via email
  4. Processing: Approved refunds are processed within 7-10 business days to the original payment method
  5. Confirmation: A refund confirmation email with transaction details will be sent

3.4 Platform Fee & GST

  • The platform (service) fee is non-refundable in all cases. Every approved refund is calculated on the order amount AFTER deducting the platform fee.
  • GST is refunded only to brands who provide a valid GSTIN and claim it with their refund request. When a valid GSTIN is provided and the claim is approved, the refund will include the GST amount. Without a GSTIN, the GST component is not refundable — it has been deposited with the government, and you may recover it as input tax credit through your own GST filing.

4. Dispute Resolution

If you are dissatisfied with the refund decision:

  1. Reply to the refund decision email with additional information or evidence
  2. Our senior team will review the escalation within 5 business days
  3. The decision on escalation is final and binding

5. Force Majeure

We shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or platform (Instagram, YouTube, etc.) policy changes or outages.

6. Contact for Refunds